TimberTech makes it easy to find all the information you need to design, plan, and build your perfect deck. Surface Flaking Class Action Settlement ... Warranty Claim; Product Safety; Natural Weathering; Class Action Settlements; More. Our best-in-class warranties. Email. This warranty shall not cover, and TimberTech shall not be The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. Custom deck design software, 3D outdoor living spaces. Limited Residential Warranty that applies to TimberTech alternative decking materials. Warranty & Care. Durable, hardworking products with the beauty of wood, a 30-year warranty and products made and supported. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. After reviewing all information, Manufacturer will make a determination regarding the validity of such claim. The installer was experienced, and I know it is the decking. Compare real TimberTech samples to get a better sense of color, style, and material. The only thing as enduring as our premium-performance decking? Phone. Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. Answers to frequently asked questions about the Warranty and Claims Process. Don't have time to talk to someone? & Care. This site uses cookies to ensure you get the best experience. Rest assured, we have you covered. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential … TIMBERTECH FENCESCAPE®WARRANTY 25-Year Limited Residential 10-Year Commercial Statement of Warranty:This warranty is given to the original purchaser, residential or commercial, as the case may be (“Purchaser”), of TimberTech FenceScape fencing products (“FenceScape Products”). • Limited 10-Year Warranty for Metal Baluster Components of BuilderRail System • Limited 5-Year Warranty for DeckLites System To Make a Claim To make a claim under either warranty, purchaser or the transferee, must send to TimberTech, within the warranty period referred to above, a description of the claimed defect … & Care. Contact us through email and we'll respond within 48 hours. Access your existing TimberTech warranty claim to get all your info right at your fingertips. We believe in beautiful homes — and that includes the planet. This website uses cookies to improve your experience while you navigate through the website. Real people. TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. But opting out of some of these cookies may have an effect on your browsing experience. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Reach us at 1-877-275-2935 To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Make the best choice for your home. You also have the option to opt-out of these cookies. Submit a warranty claim for a TimberTech product. Rest assured, we have you covered. Privacy Policy  |  Legal Disclaimer  |  Sitemap. 5-Year Limited Lighting Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”) of TimberTech or AZEK Lighting Products (“Lighting Products”) … Learn about TimberTech's warranty & caring for your TimberTech products. tional information. Is the TimberTech Warranty transferable? EASY CLAIMS PROCESS: File a claim anytime online or by phone. We value our customers, and we are happy that we were able to work toward regaining your satisfaction with your TimberTech Decking. Trex Warranty Claims Information. Purchaser may notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. Create a new warranty claim for your TimberTech product. Log in to the Deck Designer tool and access your account profile to start a new deck design or modify an existing deck plan. You will receive your warranty packet from them directly. View the Warranty and Care information for TimberTech Decking and Railing products. Search for a contractor near you who can install TimberTech products. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building Products 894 Prairie Avenue … After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer’s online warranty claim form process available at www.TimberTech.com. In the occasion that an issue does … Create your profile and get the information you'll need to start using the free Deck Designer tool. Click the link below to learn how to properly care for your Azek and Timbertech decking products. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … Phone. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. Answers to frequently asked questions about the Warranty and Claims Process. Want to call and talk person to person? Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days Your warranty term begins on the date of your final payment. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. TIMBERTECH EARTHWOOD EVOLUTIONS FADE AND STAIN WARRANTY After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Create and submit a new warranty claim for your TimberTech product by following these three easy steps. Warranty. Where Can I Get A Warranty Return Form? From research to installation and everything in between, we'll help you create your family's favorite new hangout. Timberland PRO® … The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: TimberTech Edge ... will not be liable to the customer for any breach of Warranty unless the customer gives Niagara written notice of any claim for breach of Warranty within 30 days of the defect becoming reasonably apparent. What info is required to file a TimberTech Warranty claim? What Does Your Watch Warranty Cover? This includes cleaning off mold, dirt, and pollen. Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Standard TimberTech 25 Year Limited Residential Warranty. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. In the occasion that an issue does arise, we've made our online warranty claims easy and hassle-free. Both Trex and Timbertech claim their products are resistant to mold and mildew. ... Warranty Claim Center. … applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using TimberTech or AZEK’s online warranty claim form process available at Access a Claim. Contact us through email and we'll respond within 48 hours. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 … All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. File a Claim. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Their warranties are quite similar including the restrictions that govern the warranties. TimberTech Railing Systems and CONCEALoc warranty is twenty five (25) years. Warranty Claims; Literature Center; Contact Us; FAQ; Live Chat; Product Safety; CLASS ACTION SETTLEMENTS. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. All Rights Reserved. Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Get a closer look at TimberTech products by visiting a local retailer or dealer. Warranty. Email. File a Claim Online. The TimberTech 25-Year Limited Residential Warranty states that if TimberTech determines a Purchaser’s claim is valid, TimberTech will at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products What more could you want? Real projects. This warranty is in addition to the standard Lifetime Residential Warranty that applies to AZEK Decking. Don't have time to talk to someone? Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Already registered? TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade   |. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. Want to call and talk person to person? These cookies will be stored in your browser only with your consent. These cookies do not store any personal information. At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. The only difference between Timbertech and Trex is that Trex provides their customers a 25-year warranty for staining and fading whereas Timbertech offers their customers a 30-year warranty. Malfunctions covered after the manufacturer's warranty. We stand behind our enduring, durable products. Real inspiring. TimberTech offers calculation softwares for the design of timber structures and provides a full range of services of consulting, training and research & … PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. They denied the claim and said it was an installation problem. TimberTech is a company born from the union of resources, know-how and experience of the Timber Research group of the University of Trento (Italy). Contact Us; Live Chat Now; Frequently Asked Questions; Become a TrexPro; We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. Limited Residential Warranty that applies to TimberTech alternative decking materials. determines that Purchaser’s claim is valid, TimberTech will, at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products (not including the cost of its initial installation). Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech. We believe a deck should stand the test of time. And we back that up with unprecedented warranties. Click the link below to learn how to properly care for your Azek and Timbertech decking products. At TimberTech, we know life's tender moments happen on our tough decks. It is mandatory to procure user consent prior to running these cookies on your website. Innovative technology, meet sustainable outdoor living. 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