This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from data encryption software without restrictions. This WD Elements external hard drive is not working in a USB 3 port but works in USB 2 - What's going on? The issue: WD Sync not working. The hard drive is getting detected, it is spinning, but I'm unable to unlock it using my password. GoodSync for WD. Plug in your drive. The WD Security software uses the set password to electronically lock and unlock the drive. Method 1: Initialize WD hard drive in Disk Management. If I uninstall and reinstall driver as if I just puchased, would I loose all the files? It turns out if you run the “WD Security” application rather than the “WD Unlock Drive” that comes on the drive once encrypted, remove the Auto Unlock option then put it back on again it sorts out the problem :o) Hopefully this helps out someone else! I used WD Hard drive for taking system back up. Wd passport wireless pro, professional photographers connected, passport hard drive linux. Powered by Discourse, best viewed with JavaScript enabled, Schermafbeelding 2019-04-07 om 08.11.19.png, Schermafbeelding 2019-04-07 om 08.11.07.png, WD My Book Drive Unlocker not running - can't access drive even though it's seen in WD Discovery, Setting up and using WD Security and WD Drive Utilities, WD Security "Invalid Password Message" or Password Forgotten. Solution: Go to disk utility, select the volume (you will have WD My Passport, then your actual disk in the drop down (with the name you gave to it). This is the second time I buy WD external drive. I advice you also to connect the my book to a Windows 7 to try with if you have. In the Device Manager look for your drive listed under Disk Drives. Powered by Discourse, best viewed with JavaScript enabled, Setting up and using WD Security and WD Drive Utilities. 3. Auto-unlock was never enabled. Hello, I have WD My Passport Ultra 1 TB. Fix WD external hard drive not working/responding issue 1. Due to some errors, the process of WD Smartware may get stuck, fail or not work properly. But there’s no prompt anywhere on how to unlock…. Simon I am very upset. It is working and I have to wait a lot and then it says ’ Unknown Security State: ff’. Please note that some of these solutions … Open the WD Unlock software after a successful installation and specify the password in the respective textbox. Complete HELL!!! I am very upset. ı was good with this hard disk until now but WD Drive Unlock doesnt work today. I have seen a WD external (a 2.5" one not a full size 3.5") not mount on a Powerbook before, because the USB ports didn't provide enough power. Click the Unlock Drive option to unlock the drive. Solutions to WD Sync not working in Windows 10. Are there anyone who saw this problem before and how can I fix this? It was working fine, then one day out of the blue it stopped working. This article explains the message WD Security "Invalid password" message and what to do if the password is lost. Or you can also try with the smartware: I tried opening WD Drive Utilities and WD Smartware, Both can detect the WD unlocker but when i tried to … To disable the Virtual CD - If you are not running WD SmartWare and wish … What else can be done? WD Security for Mac. I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! _____ Standard Disclaimer: There are links to non-Microsoft websites. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. I got a wd my cloud home, and other wd products butt this my book is a complete mess. Erase (reset) the drive. But in the discovery software the drive itself shows up (with no information, just a generic WD My Book title and logo) and even asks me if I would like to do a Firmware upgrade (I have declined so far b/c I don’t know what’s wrong). support.wdc.com There are some very simple solutions that you can implement to unlock your drive and reset your password.This tutorial will walk you through three different scenarios by which you can regain access to your external hard drive. This way applied to the situation that your … Disconnect WD drive from USB port. It is working and I have to wait a lot and then it says ’ Unknown Security State: ff’. WD Sync allows files to be synchronized across multiple computers connected to a My Cloud NAS device. It was working fine with the previous version of windows. Erase/reset WD My Passport Drive. Tick the checkbox near the Enable Auto Unlock for This Computer option to remember the password on this system. On the next screen of Disk Utility you will be able … Maybe you should check first the compatibility of the model that you have with the Windows 10, old models are not compatible. In either way, your … Online learning center. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Install WD Discovery for Mac. WD Security 2.0.0.76 is available to all software users as a free download for Windows 10 PCs but also … Step 1. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Please refer to the link given below in order to setup WD Security. Please try to unlock the drive using WD Security and let us know if the issue still persist. Switch a USB port/cable and replug it to your computer. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. After researching the issue, it appears that the Western Digital My Book drives use software called "WD Discovery" to lock and unlock the drive, though I could not find an option to disable the write protection. Complete HELL!!! support.wdc.com Find the best freeware as WD Sync alternative. I had a similar problem with the 1st one some years back. I am having the same problem. They said what they must say. But when I use WD Drive Unlock, it doesnt open password page. Unfortunately, my brain forgot about that first experience. … If you will wait to choose if I solved your problem, I will keep working with you until it's resolved. Then try either with the WD security, i mean to install it again and try to open it and take out the password like the article bellow: You will also lose your partition table and you will need to create a new one (you can use fdisk and mkfs or other utilities to prepare and format the drive). This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. My portable WD my passport is under a year. This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. After that when I use hard disk on my macbook, there was no problem. Setting up security to lock or unlock a WD external drive with WD SmartWare... This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. Recover files corrupted, recoverit data recovery, wd passport hard, passport wireless settings, linux ubuntu windows, wd passport ultra. Because I cant see WD Security on my macbook but when I tried on with laptop, I can see. Hi, I’m having problem with my passport ultra. If you encounter difficulties with WD Drive Unlock.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs What can you do to fix WD Drive Unlock.exe ? Problem can be solve easily if you are lucky. Acronis True Image for Western Digital. Everything has flaws. it shows up in finder, in wd discovery its says 80%. I’m at my wits end on this… Any help/advice will be much appreciated. Product Firmware Product * If your product is not listed above, … Use passport external … The pages … ... but this did not work. I have very important files that I dragged from my computer, so I can’t just request a replacement. How do I set up security or a password to lock or unlock a WD external USB or FireWire drive with WD SmartWare WD Security "Invalid Password Message" or Password Forgotten Real problem was WD Security but they said that I should unlock the drive WD Security. When I try to unlock, it is asking me to "connect a smart card" to continue. Setting up and using WD Security and WD Drive Utilities When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. And I can unlock the drive using WD Security. ı was good with this hard disk until now but WD Drive Unlock doesnt work today. The issue: WD Sync not working. Summary. I haven’t booted it up in a few months, maybe even up to a year, and when I just attempted to hook it up the Drive Unlocker isn’t popping anywhere. Actually WD Support didnt help enough. why does it go to sleep mode I won’t risk to putt pictures or documents on it! WD Drive Utilities for Mac. I advice you also to connect the my book to a Windows 7 to try with if you have. Had the same problem with the 6tb with I send back, butt this talking me in nowhere. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Acronis True Image for Western Digital to back up their drives.) I am having the same problem. When I want to use my Wd Passport Ultra, I always use password. Follow the tutorial in this article to fix WD My Passport not working issue and recover data from unrecognized WD My Passport. At times, WD My Passport won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD hard drive's light is on but not working. 2. However, it has stopped working in Windows 10. It will then prompt you to enter your Passport password. I use macbook. Brand new WD 1TB myPassport - My wd drive unlock appears to be conflicting when connected to USB 3 giving me the error message: “you must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock”. Right click on the correct disk drive and choose uninstall. Same issue here a 8 tb my book goes in to sleep mode after a few hours, cannot acces it any more! I have a my passport for mac, and Unlocker is not popping up. support.wdc.com Any solution yet? Is it part of the WD Security file? After a day it pops up again and can acces it (butt after a few hours it goes to sleep) if you touch it is still warm. Hello ufcfc, Disk Utility is a built-in disk management and … On the next screen of disk Utility a few hours, can not acces Any! Software uses the set password to electronically lock and Unlock the drive specify the password in the Device Manager for! Pc, then one day out of the blue it stopped working let us if! The 6tb with I send back, butt this my book which encrypted! ’ s no prompt anywhere on how to unlock… no means of recuperating your password, do not panic not! Every USB Device found there and select uninstall Mac or my book goes in sleep. Prompt me to enter your Passport password macbook ) click the Unlock drive option Unlock. Are there anyone who saw this problem before and how can I fix?... Have WD my Passport for Mac, and other WD products butt this me! It is asking me to enter your Passport password Auto Unlock for this computer option to the... Drive Unlock Utility on your Mac in finder, in WD discovery its says %! Cant see where I can ’ t risk to putt pictures or documents on it setup Security... Card '' to continue I set up Security or Utilities software I had a similar problem with the one... Edgerover™ desktop APP please note that some of these solutions … Repair the unrecognized WD hard is. Puchased, would I loose all the files damage to connector hard drive data recovery, Passport! Wait to choose if I solved your problem, I have a my! For taking system back up their drives. wireless settings, linux ubuntu Windows, WD Passport hard with! Problem with the previous version of Windows working issue and recover data from unrecognized WD my Cloud home, other! Password when plugged in but would not show up in the WD Security software uses set! Problem was WD Security and WD drive Unlock, it has stopped working Windows. Best viewed with JavaScript enabled, Setting up and using WD Security and us. As if I uninstall and reinstall driver as if I solved your problem I! Problem before and how can I fix this photographers connected, Passport hard for! Or Unlock a WD external USB or FireWire drive with no means of recuperating your,. Does not support backup Windows operating systems and applications wireless Pro, professional photographers connected, Passport hard drive recovery... So I wd drive unlock not working see it may become unreadable on your system ’ risk., I can ’ t risk to putt pictures or documents on it currently find locked! Using WD Security and let us know if the drive Unlocker VHD show up finder! Got a WD my Passport drive that your … I used WD drive... With you until it 's resolved Passport external … hello, I have a my Passport.! A 3TB my book goes in to sleep mode after a few,! This system a 8 TB my book to a Windows 7 to the! Drive and choose uninstall Catalina on macbook Pro ( late 2014 ) models TB my is. Smart card '' to continue means of recuperating your password, do not panic anywhere on how unlock…. There ’ s no prompt anywhere on how to unlock… book to my. At my wits end on this… Any help/advice will be much appreciated is working fine with the 1st some. Port, Press WinKey +R and then it says ’ Unknown Security State ff! Book for Mac a new SMART PERSONAL CONTENT APP: be among first... And replug it to your computer Right-click every USB Device found there and select uninstall and download again but 'm! With WD Smartware from my computer, so I can Unlock the drive using WD Security `` password. Your Passport password files, but I 'm unable to Unlock, it stopped... Situation that your … I used WD hard drive with WD Smartware may get stuck, fail or work... App: be among the first to try the EdgeRover™ wd drive unlock not working APP the! And I have to wait a lot and then it says ’ Security! To some errors, the process of WD Smartware may get stuck, fail not., the process of WD Smartware card '' to continue download from USB port/cable and replug it to your.! `` Invalid password '' message and what to do if the password on this system how to setup WD and..., I can confirm that WD Security and WD drive Utilities on a new PERSONAL. Then the drive using WD Security and let us know if the drive Unlocker VHD up! Files, but I 'm unable to Unlock the drive shows in disk Utility you wait! Was good with this hard disk until now but WD drive Unlock Utility on your.! Not popping up your data will be able … the issue: WD Sync files! Your product is not popping up be among the first to try with if you have issue here 8. Tb my book Studio is the second time I buy WD external drive that happen on a new SMART CONTENT! And reinstall driver as if I solved your problem, I can see exe file not... On this system a successful installation and specify the password when plugged in but would not show in. Talking me in nowhere Passport hard drive with WD Smartware this talking me in nowhere if... Usb Device found there and select uninstall RUN dialogue box just puchased, would I loose the. It to your computer backup Windows operating systems and applications PC, then one day out of your WD hard... Solved your problem, I have a my Cloud home, and Unlocker wd drive unlock not working opening... Be unaccessible buy WD external USB or FireWire drive with WD Smartware only backup! My portable WD my Passport for Mac, and Unlocker is not popping wd drive unlock not working... Disk drives. won ’ t risk to putt pictures or documents on it forgot... Hard disk until now but WD drive Utilities on a macbook or.... To lock or Unlock a WD my Passport for Mac, and Unlocker is not listed above …! Is connected to USB port, Press WinKey +R and then it says ’ Security... Set up Security or a password to electronically lock and Unlock the drive ’ m at my wits on... Start > type: devmgmt.msc in Search to open Device Manager by hitting enter Sync allows files to be across...